Terms & Conditions

Terms & Conditions

Please find below the terms and conditions that govern the use of this site. If you have any further questions please email us at cs@penonaudio.com / penonaudio@hotmail.com


Ordering

When you place an order on any of our websites you will receive confirmation of your order and of dispatch via email. Please make sure that the email address you provide is correct and the mail account provided by you is working properly.

Whilst we make every effort to ensure that product and price details are correctly displayed on the Penonaudio.com website we cannot be held responsible for their accuracy. It is your responsibility to ensure that prior to placing an order you have checked the details of the products you order as they may have changed since you last viewed them on our website.


All products displayed on our websites are subject to availability.

Prices and stock are not contractually confirmed until you receive the confirmation of dispatch sent to the email account provided by you. Any contracts or agreements formed between yourself and Penon Audio through this website shall be governed and construed according to Hong Kong law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Hong Kong courts.


If paying by credit card or PayPal, you will be charged immediately for your order.

All purchases made on the website are processed via Paypal's merchant processing system. Your credit card purchase will be quick, seamless and very secure - we never see your card details and they are not stored by Penon Audio.


Refunds and Exchange Policy

If the items you have ordered are unsuitable or damaged you must inform us within 14 days of receipt. Email our customer service on cs@penonaudio.com / penonaudio@hotmail.com detailing your Order ID and the item you wish to return or exchange. We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 14 days of receiving your email. Items returned outside these guidelines will only be subject to the management of Penon Audio. Unless the item is faulty, a refund will not be possible if the item/items arrive damaged. In these cases the items will be returned to you.


For all returns, except where the item is faulty, you will be required to arrange and pay for all delivery costs including the return of the items to us. In the case where free delivery was offered on the original order, an additional US$10 or more delivery fee may be payable to Penon Audio and which may be deducted from the refund amount. If returning items to us by post, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, we will arrange for an exchange.Penon Audio's decision is final.