Delivery Information

-We ship all items though Registered Air Mail by Hongkong Post with tracking number if there is no extra option in the list products page .  Some expensive audio products will be shipped by Air Parcel or courier company, and we will state this in the product description. All items will be normally shipped out immediately (usually within 24 hours) after payment during business days.  Our Business days are from Monday to Saturday 10:00 - 19:00 (HKT), while shipment cut off at 18:00.  All payment makes after 18:00, the order will be shipped out the next business day.  All payment makes on Saturday and Sunday, will be shipped out on Monday. All payment makes on Hong Kong public holidays,the order will be shipped out the next business day.

 

-We will provide tracking information to check on the parcel’s delivery status.

 

-Customer can choose  to ship your order by courier company (DHL/UPS/EMS) as a faster shippment option and additional charge apply.  Please contact us via email for details and order placement at sales@penonaudio.com / penonaudio@hotmail.com

 

-All the parcels will be shipped to buyer’s address provided in PayPal, unless requested differently.

 

-Delivery lead-time:

*North America: 7-14 days

*European Union: 7-21 days

*Russia and other European countries: 14-35 days

*South America 14-35 days

*Asia 7-21 days

*Africa 14-35 days

*Elsewhere: 14-45 days

 

- Sometimes it delays due to the customs check.

 

- Shipping fee includes insurance and tracking services.

 

- If there is any defect with any item received, you can contact us and return it within 30 days of receipt for a full refund ( Shipping & Handle Charge cannot be refunded) or to exchange for a new unit. Please note that items must be returned in their original and unused condition.

 

- Your local Customs may request you to pay import tax. Please make your inquiry with them for further details. We will not take responsibility for any custom fees charged. Please take this into account when placing your order.

 

- Please let us know if you have any questions or requests regarding shipment.

 

NOTE:

 

- Due to closure of HongKong Post, we cannot ship your order on Saturdays, Sundays and Public Holidays.

 

-During Christmas and Chinese New Year, the delivery lead-time would need an extra 3 to 5 weeks. Please take this into account when intending to place your order.

 

 

Hong Kong Post mail tracking service