Terms & Conditions
Terms & Conditions
Please find below the terms and conditions that
govern the use of this site. If you have any further questions please
email us at [email protected] / [email protected]
When you place an order on any of our websites you
will receive confirmation of your order and of dispatch via email.
Please make sure that the email address you provide is correct and the
mail account provided by you is working properly.
Whilst we make every effort to ensure that product
and price details are correctly displayed on the Penonaudio.com website
we cannot be held responsible for their accuracy. It is your
responsibility to ensure that prior to placing an order you have checked
the details of the products you order as they may have changed since
you last viewed them on our website.
All products displayed on our websites are subject to availability.
Prices and stock are not contractually confirmed
until you receive the confirmation of dispatch sent to the email account
provided by you. Any contracts or agreements formed between yourself
and Penon Audio through this website shall be governed and construed
according to Hong Kong law and any disputes or proceedings shall be
subject to the exclusive jurisdiction of the Hong Kong courts.
If paying by credit card or PayPal, you will be charged immediately for your order.
All purchases made on the website are
processed via Paypal's merchant processing system. Your credit card purchase
will be quick, seamless and very secure - we never see your card
details and they are not stored by Penon Audio.
Refunds and Exchange Policy
If the items you have ordered are unsuitable or damaged ，you must inform us within 2 days of receipt，Email our customer service to [email protected] /
[email protected] with your Order ID and the item you wish to return
or exchange. We will then be happy to make a refund/exchange with providing the
items are returned completely in perfect condition and in their original
packaging within 7 days of receiving your email. Items returned outside these
guidelines will only be subject to the management of Penon Audio. Unless the
item is faulty, a refund will not be possible if the item/items arrive damaged.
In these cases, the items will be returned to you.
About return for exchange, except the item is faulty, if return
for full refund , you will be required to arrange and pay for all delivery
costs including the return of the items to us.If returning items to us by
post, you are strongly recommended to obtain proof of posting. We cannot accept
responsibility for parcels lost in transit. Upon received items returned as defective,
we will arrange for an exchange or full refund. Penon Audio's decision is
We take 1 year FREE warranty for all listed products exclude the accessory.
If the product is human damaged , the repair fee will be determined by the factory .we will keep you informed .